Delivery

Releaf was the first medical cannabis clinic in the UK which offered patients access to domestically-grown medical cannabis. We have worked tirelessly to secure a reliable and consistent supply chain, which means we can guarantee to deliver your treatments within 2-4 working days. Once the clinician has written your prescription and you have paid for your medication, we will notify the pharmacy and send them a hard copy of your prescription, which is required by law. Once received, the pharmacy will prepare and send out your medication using tracked delivery. We will email and text you to update you on the status of your delivery. You will also receive a DPD tracking number. Your medication should arrive within 2-4 working days. Remember you will need to sign for your medication when it arrives, so it's important to keep an eye on the delivery status and make sure you're home. Download our prescription delivery guide here. *Please note that shipments to Northern Ireland will take place with Royal Mail. Please allow an extra 2 days for shipping.

We are only able to dispatch your prescription to the address we have on your file as submitted by you with your proof of address. To change your address, we will need to see proof of your new address in the form of a bank statement, utility bill or driving licence.

No, not currently.

For most UK deliveries, DPD will notify you in advance and may offer delivery management options depending on your location. For patients in the Scottish Highlands or Northern Ireland, delivery is handled by Royal Mail and follows their standard delivery process. If you have concerns about your delivery, our Patient Support Team can help.

Your Releaf Shop purchase delivery is insured. If your medication does not arrive or if it arrives damaged, please contact Patient Support at support@releaf.co.uk who will initiate an investigation.

If you have a quality concern, please contact resolutions@releaf.co.uk and we will assist with your query. Medication returns are not accepted unless there is a reason determined by our manufacturers regarding your specific batch, but we will work with you to ensure you have a safe and effective treatment plan.

At this time, patients are not able to choose their delivery provider. DPD is used for deliveries across most of the UK. For patients in the Scottish Highlands or Northern Ireland, Royal Mail is used due to regional delivery requirements. This allows us to provide a consistent, trackable delivery service and minimise delays. For any problems regarding the delivery of your prescription, feel free to reach out to the Patient Support Team at support@releaf.co.uk or call +44 (0) 20 3657 3346

To potentially receive a refund, there must be a valid reason if you are not satisfied with the items you have received in your prescription. Contact our Patient Support Team at support@releaf.co.uk to discuss any issues you have with your prescription. Patients who react negatively to medicinal cannabis and do not want to continue treatment may be entitled to a refund.

Patients on the Releaf+ monthly subscription plan are not charged a separate fee for their prescription deliveries. Patients on the Pay-As-You-Go plan will be charged £4.99 for prescription deliveries. All items ordered through the Releaf Shop will require a delivery fee of £4.99.

Yes. Once your prescription has been dispatched, tracking details are sent to your registered email address. Most patients will receive DPD tracking information. Patients in the Scottish Highlands or Northern Ireland will receive Royal Mail tracking details.

If you have received a notification that your parcel has been delivered, but you have not received it, please contact the Patient Support Team at support@releaf.co.uk who will open an investigation, and walk you through the next steps.

Yes, all Releaf prescription deliveries are fully tracked. For most UK addresses, deliveries are handled by DPD and can be tracked using the link provided once your order has been dispatched. For patients in the Scottish Highlands or Northern Ireland, Royal Mail tracking will be provided instead.

All patients are sent a DPD tracking number as soon as their prescription is dispatched from the pharmacy. All tracked DPD parcels require a PIN code before they can be received, so please make sure you are home to sign for your delivery and have your PIN code ready. If lost you can request your PIN code again from DPD. Royal Mail shipments of prescriptions will require a signature upon delivery.

Once your prescription is delivered, you will receive a notification in your email, and this will also show in your Patient Dashboard. If for any reason you receive this notification and your prescription has not been delivered, please contact the Patient Support Team at support@releaf.co.uk

Releaf partners with DPD to deliver prescriptions and purchases across most of the UK. For patients living in the Scottish Highlands or Northern Ireland, Royal Mail is used due to regional delivery coverage. All deliveries are securely packaged and handled by trusted courier partners to ensure your medication reaches you safely and discreetly.

Once you make payment for your medication, the consultant will write the prescription within 24 hours. This prescription will be then reviewed within 24 hours by the Multi-Disciplinary Team (MDT). The MDT is a team of specialists who will confirm that the treatment plan proposed is suitable for your condition(s). More often than not, both actions are taken in unison within 24 hours. Once the MDT approves the prescription, it will be sent to the pharmacy, as a physical copy is required for an order to be placed. This takes the process up to roughly 48 hours. Once the pharmacy receives your prescription, it will process it and dispatch it to you. We aim for you to receive your medication within 2-4 working days of payment being made.